AURYEX ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our Answer Engine Optimization (AEO) services.
1. Information We Collect
We collect information that you voluntarily provide to us, as well as information collected automatically when you interact with our website and services.
Information You Provide
- Contact details — name, email address, phone number, company name, and job title submitted through our inquiry forms.
- Project information — brand details, business goals, and competitive information shared during onboarding or strategy calls.
- Billing information — payment and invoicing details processed through our third-party payment providers.
- Communications — records of emails, calls, and messages exchanged with our team.
Information Collected Automatically
- Usage data — pages visited, time spent, referring URLs, and click patterns on our website.
- Device data — browser type, operating system, IP address, and approximate location.
- Cookies and similar technologies — as described in Section 5 below.
2. How We Use Your Data
We use the information we collect for the following purposes:
- To respond to inquiries and deliver AI Vulnerability Audits or AEO strategy proposals.
- To provide, operate, and improve the AURORA™ intelligence platform and related services.
- To communicate with you about your account, projects, or service updates.
- To analyze website performance and improve user experience.
- To comply with legal obligations and enforce our agreements.
- To send marketing communications, where you have opted in, which you may unsubscribe from at any time.
3. Data Sharing & Disclosure
We do not sell your personal information. We may share information with:
| Recipient | Purpose |
|---|---|
| Service providers | Hosting, analytics, email delivery, and payment processing |
| AI platform partners | Where required to deliver AURORA™ monitoring features |
| Legal & regulatory bodies | When required by law, subpoena, or to protect our legal rights |
| Business transfers | In connection with a merger, acquisition, or sale of assets |
4. Cookies & Tracking
Our website uses cookies and similar tracking technologies to recognize your browser, remember preferences, and analyze traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
Note: We use analytics tools (such as Google Analytics) to understand aggregate visitor behavior. These tools may set their own cookies governed by their respective privacy policies.
5. Data Security
We implement industry-standard administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project and billing records are typically retained for the duration of the client relationship plus a statutory retention period thereafter.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information, subject to legal exceptions.
- Object to or restrict certain processing activities.
- Request a copy of your data in a portable format.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details in Section 11 below.
8. International Transfers
As a global agency, AURYEX may transfer, store, and process information in countries other than your own. Where required, we rely on appropriate safeguards such as standard contractual clauses to ensure your data receives an adequate level of protection.
9. Children's Privacy
Our services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated "Last Updated" date. Continued use of our website or services after changes take effect constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, reach out to us:
Email: privacy@auryex.com
Address: 350 Fifth Avenue, New York, NY 10118